Industry 4.0 Solution for Data-Driven Customer Service and Product Improvement

IIoT evolves assets by monitoring objective data of products’ performance in the field making it a valuable tool for our quality and product development processes

Introduction:

The client is an OEM involved in manufacturing Air Compressors who approached us for a solution to monitor their products post-sales for value addition to their assets and product development.

The Problem Outline:

The client wanted to improve upon their market value and be unique in the market, distinct from their competitors. The company aimed at improving efficiency of their machines and to reduce manual intervention, such as in service. They wanted an overall improvement in brad value, ensure product safety and to result in quicker ROI. Industry 4.0 refers to the role of sustaining and advancing manufacturing in the context of lean, efficient operations.

The Solution Summary:

After evaluating the client’s needs, we identified the requirement for a modular solution to monitor and optimize machine performance post-sales. The solution improves centralized visibility with over 15 sensors on the machine, enabling connectivity with third-party equipment through Trinetra devices. This facilitates centralized monitoring and data storage, supporting lean, efficient operations.

The OEM benefits from enhanced productivity, performance, and extended equipment lifespan. By unifying all sensors on a pre-built IIoT platform, the solution provides instant critical error alerts, trend analysis of violations, and 24/7 sensor status updates via tSense software.

Outcome / Result:

• OEM Software built by in-house developer matches customer requirements
• A tailor-made and customised solution, specific for the industry and business
• Data-driven results and trends to enable timely, quick decision-making
• Domain experts and the solution experts work closely to offer value addition to the business
• Expertise in 3rd party device integration
• The system offers expectation based monitoring & custom based reporting.

Takeaways:

• Improves machine’s visibility by 70%
• Increase your client satisfaction by 90%
• Helps focus on your core business & increase revenue by at least 40%
• Addressing 95% of pain points on asset monitoring

Conclusion:

The Original Equipment Manufacturer (OEM) of air compressors is now provided with a single unified software that meets their requirements. The automated solution allows real-time monitoring of machine parameters, offering real value addition to end customers.

Client testimonials

“The IIoT platform we secured for our monitoring system has empowered the maintenance program of our assets to a new level. We also got important value addition to our products and are benefitted by the sensors and devices triggering alerts on specified parameters to enable visibility into failures or discrepancies that happen over a time period.”

– Chief Technical Officer